Responsible Gambling at Richard Casino
Gambling should be entertainment, not a way to make money or solve problems. Richard Casino gives players tools to keep their play under control and points them to outside help when it is needed. This page explains the warning signs, the tools you can use and where to get support in Australia.
Simple Rules for Safer Play
- Set a budget before you play and stick to it.
- Only use money you can afford to lose.
- Decide in advance how long you will play.
- Do not chase losses by raising your stakes.
- Do not gamble when you are stressed, upset or under the influence.
- Take regular breaks.
Signs That Play Is Becoming a Problem
Ask yourself honestly:
- Do you spend more money or time on gambling than you planned?
- Do you borrow money or sell things to gamble?
- Do you hide your gambling from family or friends?
- Do you feel restless or irritable when you try to cut down?
- Does gambling affect your work, studies or relationships?
If you answered yes to any of these, it is a good time to use the tools below or talk to someone.
Tools Available at Richard Casino
All tools are set up through support. Write in live chat or email support@richardcasino.com.
| Tool | What it does | Duration |
|---|---|---|
| Personal limits | Caps how much you can deposit or spend | Until you change them |
| Cooling-off | Pauses your account for a short break | From 1 day to 6 months |
| Self-exclusion | Blocks access to your account | From 6 to 12 months |
| Account closure | Closes the account for good | Permanent |
While a cooling-off period or self-exclusion is active, you cannot play on your account.
Where to Get Help in Australia
Free and confidential support is available around the clock:
- Gambling Help Online: chat and email support at gamblinghelponline.org.au, or call 1800 858 858.
- Gamblers Anonymous Australia: peer support groups across the country.
- Your GP: a doctor can refer you to a counsellor who specialises in gambling.
Protection of Minors
Gambling is for adults only. You must be at least 18 to open an account. The casino checks age and identity, and accounts opened by minors are closed, bets are cancelled and winnings are forfeited. If children use your devices, consider parental control software and never leave your account logged in.
Need to Talk to Support?
The support team can set up any of the tools above and answer questions in confidence. All contact options are on the contact page.
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